Frequently Asked Questions

We have eight Pueblo Bonito luxury resorts in Los Cabos and Mazatlán, plus two new Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.

Each has its own personality—some Pueblo Bonito resorts are family-friendly, some are ideal for romantic getaways, one is adults-only, etc. Each has unique dining, activities, and location perks. Compare resorts here.

You’ll find Pueblo Bonito resorts in Cabo San Lucas and Mazatlán, Mexico—plus new Pueblo Bonito Vantage hotels in San Miguel de Allende and Mazatlán’s historic center.

All our Pueblo Bonito beach resorts offer all-inclusive dining, drinks, activities, and more. Our Pueblo Bonito Vantage properties are European plan properties and do not offer all-inclusive packages.

Pueblo Bonito Resorts offer all-inclusive beachfront experiences, while Pueblo Bonito Vantage properties provide an elevated European-plan experience with refined service, signature dining, and a deep connection to local culture.

Book your Pueblo Bonito stay right here on our website, or by calling our reservations team for personalized service:

Calling from the US: 1-800-990-8250
Calling from Canada: 1-855-478-2811
Calling from Mexico: 800-966-0606

Yes, Pueblo Bonito resorts offer a Best Rate Guarantee for our free-cancellation rates. If you find a lower rate elsewhere, we’ll match it.

Yes—based on availability. Ask at the front desk.

Yes—Pueblo Bonito’s free-cancellation rates (our refundable rates) allow changes or cancellations up to 24 hours before arrival; non-refundable rates may allow date changes but no refunds.

If your rate allows, you can change dates up to 48 hours before arrival.

Yes—deposits depend on the payment option selected.

We do—it’s the best way to protect your vacation investment.

Depending on the resort, check-in can be at either 3:00 or 4:00 pm. Check-out is at 11:00 am across all Pueblo Bonito resorts.

A government-issued photo ID and a credit card are required for checking into a Pueblo Bonito resort.

Our Pueblo Bonito resorts are pet-free; however, one of our Pueblo Bonito Vantage properties allows small dogs. Pueblo Bonito Vantage San Miguel de Allende offers one pet-friendly room category, which includes pet-friendly amenities.

Yes—but we also have designated outdoor smoking areas.

Unlimited dining, drinks (including premium brands), snacks, 24-hour room service, activities, and Wi-Fi are all part of the Pueblo Bonito all-inclusive plan. Access to sister resorts in Los Cabos or Mazatlán is also included, along with complimentary shuttle service between the properties.

Yes—enjoy access to the restaurants at Pueblo Bonito sister properties when you stay in Los Cabos or Mazatlán. 

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Yes—top-shelf liquors, wines, and specialty cocktails are part of the Pueblo Bonito resorts all-inclusive package.

Some of Pueblo Bonito’s specialty venues require reservations—our concierge can assist.

Yes—Pueblo Bonito resorts offer vegetarian, vegan, gluten-free, and custom meal options.

Yes—complimentary high-speed Wi-Fi is available at all Pueblo Bonito resorts.

Pueblo Bonito’s Mazatlán resorts are close to the Golden Zone’s swimmable beaches, as are the resorts on Medano Beach in Los Cabos. Our resorts facing the Pacific Ocean do not have swimmable beaches. Always check signage or ask staff.

Yes—most Pueblo Bonito properties offer gyms and fitness classes. Guests also have access to the gym facilities at sister properties.

Yes—Pueblo Bonito can make your visit to Los Cabos or Mazatlán family friendly with its Kids Club amenity (ages 4–11) at select resorts. Sunset Beach also features a Fun Lab for teens.

Yes—guests staying at our Los Cabos golf resorts have access to the oceanfront Quivira Golf Club, a top-ranked Jack Nickaus Signature course. Complimentary shuttle service is available between the Cabo San Lucas resorts and the golf course. Booking well in advance is recommended, as the award-winning course is very popular and tee times fill up quickly.

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Yes—Pueblo Bonito’s Armonía Spa in Los Cabos and Mazatlán offers massages, body treatments, facials, and wellness rituals.

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Yes—the Pueblo Bonito concierge team can arrange anything from deep-sea fishing charters and whale watching excursions to zip-lining and day trips to Todos Santos, La Paz, and other towns.

Yes—at Pueblo Bonito, beachfront weddings, vow renewals, and elopements are our specialty. To plan your destination wedding in Mexico, request information here.

Yes—plan your Los Cabos honeymoon, trip to San Miguel de Allende, or week-long escape to Mazatlán with romantic suites, sparkling wine in your room, and a certificate for perks on a future Pueblo Bonito resort stay.

Absolutely—corporate retreats, reunions, and incentive trips are welcome at Pueblo Bonito resorts. 

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Yes—contact our Pueblo Bonito sales team about room blocks and other group travel details. Request Groups Information

Pueblo Bonito accepts major credit cards, including Visa, MasterCard, and American Express.

Yes—Pueblo Bonito accepts U.S. dollars and also offers currency exchange at the front desk.

Yes—every Pueblo Bonito resort has purified water throughout.

Los Cabos Vacaation Resorts: Los Cabos International Airport (SJD) and Cabo San Lucas International Airport (CSL). CSL is a smaller, privately owned airport mainly used for general and executive aviation, including charter and private flights to Los Cabos.

Mazatlán Vacation Resorts: Mazatlán International Airport (MZT)

San Miguel de Allende Hotel: Querétaro International (QRO), Guanajuato International Airport (BJX), Benito Juárez International Airport (MEX), and the Felipe Ángeles International Airport (AIFA)

Yes—private and shared airport shuttle options are available at all Pueblo Bonito resorts. 

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Cabo San Lucas Resorts: about 45 minutes

Mazatlán Resorts: about 30 minutes

San Miguel de Allende Hotel: about 90 minutes (from QRO or BJX)

Yes—complimentary parking is available at all Pueblo Bonito resorts.